Dear NEW Clients, Partners and Colleagues,
By now many of you are already shifting practices after two cases of COVID-19 were diagnosed in Oakland and Wayne counties on Mar. 10. NEW is also adapting our practices to help our community manage and mitigate the impact of COVID-19. Out of an abundance of caution and rising to our vision of Empowered Leaders. Flourishing Nonprofits. Vibrant Communities., we are following public health recommendations and taking steps to mitigate the impact of Coronavirus in our region:
NEW staff is working remotely
Our staff and clients are our most precious asset here at NEW. In light of recent news which includes announcements of school and other closures in the region, effective immediately we are moving to remote operations. NEW has resiliency measures in place to enable us to work from remote locations, which allows us to stay connected with our clients and meet our work obligations. For now, the remote work arrangement is in place until the end of this month, however, this could be extended as things unfold. Please understand that some staff who are attending to children and family matters may be working outside of business hours. Regardless, we commit to upholding our core value of service excellence, everytime. We will respond to calls, emails and web inquiries promptly. Our phones are forwarded so please contact us if you need to.
Consulting and onsite meetings are going virtual
This week we have slowly been pausing work-related travel (except in emergencies for npServ clients), work-related public events, and we have ceased rental of our meeting space. While we are working remotely all staff are expected to fulfill their weekly schedules and hours, and obligations to clients. However, please note that you may be asked to switch your planned in-person meeting with us to a virtual platform. Your consultant will work with you to plan and execute virtual meetings. And we promise to make them engaging!
Your contact for urgent matters in our Organizational Development practice is: Carrie Hammerman, OD Director, firstname.lastname@example.org.
Public programs are on hold
NEW has postponed all public programming until further notice. This includes our Champions for Change programs and Leadership DELI. Our upcoming Nonprofit Startup Series sessions will be offered virtually.
Please register using the link above, or contact, Ananya at: email@example.com
The NEW Center is closed for public meetings — 1100 N. Main Street, Ann Arbor
Effective Mar. 12, the building is closed to public meetings. This includes outside conference room rentals AND bookings by tenant organizations for public gatherings (meetings convening the public; events hosted by your organization for outside organizations; etc.). Tenants and affiliates may use their discretion for events that fall in a gray area. NEW highly encourages organizations to cancel events with vulnerable populations or large gatherings. NEW reserves the right to add further restrictions on gatherings as events develop.
Effective Mar. 12, the building will be locked 24 hours. An organizational access code is required to come and go. The goal of this measure is to limit opportunities for transmission and maximize health for those who work in the building.
Other considerations for anyone working or visiting the NEW Center:
• Anyone with travel in the last 30 days from countries currently considered by the CDC to be Level 3 or Level 2 risk is asked not to attend our programming/events in the building.
• If you are sick, stay home. Work remote until you are symptom-free for 48 hours.
• After consulting with our cleaning company, no additional cleanings will be scheduled. Because a surface is only sterile until a person touches it, cleaning is less effective than remote work, social distancing, and regular hand washing. Our team will do a morning cleaning of conference room surfaces and public doorknobs. Organizations are responsible for sanitizing individual suites.
• In the event that a person who has been inside the building is diagnosed with COVID-19, all organizations will be notified and the entire building will close until thorough disinfecting can be arranged.
Social Etiquette for the Building
• Wash your hands frequently with soap and water especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• Choose alternative greetings than handshakes; do not touch others without express consent (always a good practice).
• Avoid touching your eyes, nose, mouth.
• Do not leave dirty dishes unattended in public places–this includes the breakroom! Place them in the dishwasher and run the dishwasher when full. Out of courtesy to others, do not handwash dishes.
• Purchase cleaning supplies for your suite. NEW is not responsible for cleanliness of tenant spaces.
• Give space to conversation partners–practice social distancing as you’re able.
• Employees and volunteers who are sick should stay home. Employees or volunteers caring for a loved one with acute respiratory symptoms should also stay home.
These measures at the NEW Center will be in place until Mar. 31, at which point we will reevaluate. Please note that general maintenance and lease emails may have a slower response time as I manage these new policies and monitor best practices.
Your NEW Center contact is: Hillary Watson, firstname.lastname@example.org
npServ – IT Services have a hybrid response protocol
All staff will continue to provide assistance for email and phone requests during normal business hours and will continue to perform server maintenance duties. Clients needing IT assistance can reach an npServ staff member through our normal channels of communication, including emailing requests to email@example.com or calling our helpdesk number 734-998-0160 ext. 513.
All scheduled appointments for the week of March 9th – 13th will be met. Appointments for subsequent weeks will be emergency appointments only. Emergencies will be defined as any issue that prevents a user from accessing data (e.g., server or network down, computer won’t boot). Non-emergency appointments such as setting up replacement computers will be postponed until further notice. The examples above are guidelines, emergency vs. non-emergency issues is a case by case decision. Any issue that prevents an user or organization from performing mission critical duties will be considered an emergency and addressed as such. Please contact Bryon Daley at firstname.lastname@example.org if you have any questions or concerns about service needs during this time.
If you made it this far, you are an awesome, amazing, curious, kind and wonderful person! Thank you!
Times like this remind us of what matters: the care of our loved ones, compassion for others, and collective work. We at NEW are honored to be working alongside our nonprofit clients and partners who are making a difference in our communities, and stepping up at this particular time. Know that we are lifting you in our thoughts and we are here to support you.
Eckhart Tolle offers wonderful advice that focuses on mindfulness and letting go of the ego. He is a huge advocate of living in the now, and reading his quotes always make me feel at bliss. “Life will give you whatever experience is most helpful for the evolution of your consciousness. How do you know this is the experience you need? Because this is the experience you are having at the moment.”
With deep regard,
Yodit Mesfin Johnson, and the entire team at NEW