IT Helpdesk/Systems Administrator
We improve the impact and performance of fellow nonprofits by working alongside leaders to create high-quality strategic solutions that advance their missions in our communities.
Purpose of Position: The IT Helpdesk/Systems Administrator will be part of a shared service IT group who provide IT services and support to nonprofit organizations in Southeast Michigan. Our group functions as an external IT department for these small to mid-size nonprofits. As a member of this group your primary responsibility will be to assist our clients with IT questions and resolve their IT issues. Support is provided via phone, email, and on-site. Our client base is made up of people of varying IT knowledge. This individual will work closely with 4 other Helpdesk / Systems Administrators, 1 Helpdesk Manager, 2 IT Project Implementers, and the IT Director in the ongoing support of our client base.